RT respond on resolve
I’d done a search before on switching RT to reply to requestors on resolving a ticket rather than it being a comment and came up blank. Today provided this gem:
In <path-to-your-RT>/share/html/Ticket/Elements/Tabs, search for the part where it says title => loc('Resolve'), (which, in my code, is $actions->{'B'}), and change it from Action=Comment to Action=Respond in the Update.html URL. Eric Schultz United Online
In my revision it was actions->{‘G’} line 180 in /opt/rt3/share/html/Ticket/Elements/Tabs